FILE A COMPLAINT

FILE A COMPLAINT

NISBA accepts complaints that meet the following criteria:

  • The complaint must be a NISBA approved business or individual.
  • The complaint includes the complainant’s name, a postal address, phone number and an email address.
  • The complaint includes the business’s name and provides sufficient information to determine the business’s location (including receipt of purchase)
  • The complaint seeks assistance from NISBA to efficiently and effectively mediate a situation.
  • The complaint is from a person (or a person’s authorized representative) or entity (business-to-business) that had a marketplace “relationship” with a proven receipt of purchase.
  • The complaint relates to a marketplace issue. Typically, the issue complained of must have arisen within the previous 12 months
  • The complaint must allege a deficiency in the company’s marketplace performance with regard to the services or products at the business provided or allegedly agreed to provide
  • The complaint is not in litigation and/or has not been resolved by a previous court action, arbitration, or settlement between the parties

What complaints do we handle?

Disputes that relate to issues experienced with the services or products a business provides.

NISBA does not handle:

  • Employee/employer disputes;
  • Discrimination claims;
  • Matters that are/have been litigated/arbitrated;
  • Complaints against individuals not engaged in business;
  • Complaints against individuals or businesses without a receipt of purchase.
  • Issues challenging the validity of local, state, or federal law;
  • Complaints against government agencies, including the postal service;
  • Matters not related to marketplace issues.
  • Complaints of non-NISBA affiliated businesses or individuals.
 

FILE A COMPLAINT

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